With the advent of the era of big data and intelligence, companies have ushered in great development opportunities. Especially affected by changes in the internal and external environment and competitive pressures, companies have adopted digital transformation as their core strategy, aiming to make full use of digital technology to promote the transformation of business, manufacturing, service, operation and decision-making models, thereby shaping future-oriented corporate competitiveness , To achieve sustained and stable business growth.
Enterprises are promoting digital transformation, and business process automation is undoubtedly a vital part of it. At this time, “RPA+AI”, as a new type of process automation software tool, has become the preferred choice for many enterprises in the digital transformation process.
”Compared with the operating model of traditional enterprises, through the empowerment and reshaping of RPA, enterprises can delegate all the repetitive and systematic work to the robot backend to complete quickly and accurately. Moreover, some low-value scenarios, such as mail sending and receiving Reports, reports, etc. can also be completed by robots.” Gao Yaojian, a UiPath pre-sales engineer, said in an interview with the author that the advantages of RPA not only save a lot of time and cost for enterprises, but also include agility and improve data accuracy. etc.
From the perspective of UiPath’s product logic, UiPath’s platform design ideas are mainly explained in six stages from discovery to construction, management, operation, participation and evaluation. Among them, UiPath provides customers with diversified support from the selection of tools at the initial stage of development. For example, Studio may be used for daily process design with earlier customer contact; Studio X is more suitable for business personnel and people with no programming background; and Studio Pro is based on Studio, with extended testing and advanced programming functions.
In terms of management, the Orchestrator management platform is currently the most used, which supports existing deployments and is responsible for the management and control of robotic processes and all related RPA resources.
How to allow users to interact with robots, UiPath launched a new product-Apps, similar to the function of small programs, every button in Apps can call the background robot.
”In order to better discover the scenarios and applications of user automation processes, UiPath has launched four relatively independent products: process mining, task capture, automated portal, and task mining.” Gao Yaojian said that task capture is to automatically record user operations. Generate a flowchart, and then output the flowchart into a document for subsequent development and analysis.
Another more important product, process mining is mainly through analyzing system logs, filtering in a certain way, transforming the data form, performing analysis, restoring the flowchart, and discovering business pain points from it.
And task mining is to record the frequency, time and applications of daily work by analyzing the user’s daily life, similar to the software of operation and maintenance monitoring. If the entire team is doing repetitive work, it can collect such information and analyze it to restore the repetitive work in daily operations.
”In fact, UiPath’s overall products are centered around the core of the overall robot operation, and then expanded. We can also do overall management and performance measurement work in the periphery.” In Gao Yaojian’s view, UiPath does not just treat RPA as a simple tool. , But a strategy that an enterprise needs to implement.
On September 8, 2021, UiPath and SF Supply Chain held a joint online conference. Interpret UiPath’s concept and implementation of fully automated enterprises to help enterprises achieve digital transformation. And shared how SF Supply Chain used the “Lighthouse Site Project” to select ten flagship sites as the chassis, and carried out with the operation team the benefits and benefits of the one-stop service of “demand analysis-solution design-review and approval-development and deployment-after-sales maintenance” Feasibility verification.
The predecessor of SF Supply Chain is the DPDHL Greater China Supply Chain of Deutsche Post DHL Group. In March 2019, it was formally wholly-owned by SF Group. SF’s supply chain business combines DPDHL Group’s leading supply chain experience and SF Holdings’ rich infrastructure and customer base in the local market to provide cross-industry corporate customers with high-quality integrated supply chain solutions, involving high-tech, fast-moving consumer goods, Retail, automotive, engineering and industrial manufacturing, life sciences and medical and many other industries.
Combined with the service scenarios of SF’s supply chain, unlike the traditional 2C-side express delivery field, SF’s supply chain has a very high degree of non-standard customization based on the service attributes of the supply chain. The upstream and downstream customer needs are diverse and change frequently, which makes the data platform The interactive operation process is complicated, and there are many types of systems involved.
For example, the daily data operation of the warehouse involves a lot of repetitive work, including data interaction between WMS and third-party systems in the processes of receiving, shipping, and inventory, document and label printing, KPI report sorting and display, document review and archiving And so on, these tasks take up a lot of time and energy of data operators, and affect the output of creative and knowledge work.
And RPA is an important tool for data processing. Since 2018, SF Supply Chain has begun the introduction and implementation of RPA technology, which is mainly used in warehouse data operations.
”I used to go to the site to promote RPA. My colleagues in the warehouse described it as a high-end version of the button wizard or a cross-platform Excel macro. It can help you dissolve the system and automate the process.” SF Supply Chain Greater China Yang Yufei, head of the accelerated digitalization project, said that within the SF supply chain, RPA is more like a virtualized digital employee. Whether it is financial, procurement or warehouse employees, they can complete daily business processes through RPA.
More importantly, although RPA is a complete simulation of human activities, it is also based on rules-above the IT system without changing the underlying code. This non-intrusive property is recognized by many customers.
It is understood that SF Supply Chain will focus more attention on the supply chain and operations. Including database and system interaction and process automation, such as system picking, system receipt and delivery, etc.
At the beginning of 2021, SF’s supply chain began to promote on a large scale. So far, 219 opportunities, 91 projects, and 63 process types have been identified, most of which are in the supply chain field.
It is worth mentioning that the SF supply chain adopts a “modular” approach, although 100% plug-and-play cannot be achieved, but it saves about 60% of the development, deployment and testing time. Moreover, among 55 technology categories, customers prefer RPA due to the short payback period. At present, SF’s supply chain has saved about 74,000 effective working hours.
Yang Yufei said that UiPath’s RPA platform ecological layout is at the forefront of the industry. Through cooperation with UiPath, SF Supply Chain incorporates RPA technology into the enterprise’s digital strategy construction.
”In the future platform construction, we have two key directions: AI and sharing center.” Yang Yufei said, we hope that the future architecture of SF’s supply chain can be through the dispatch center, using Orchestrator bonus, users can add their own business department site, financial Or HR, etc., connect to commonly used emails, web pages, chat robots, DingTalk, corporate WeChat, etc. to call robots. The sharing center is responsible for configuration deployment, triggering monitoring, etc., centralized management, and improving process sharing rate.
Write at the end
”Only smarter robots can defeat robots.” Yang Yufei lamented that under the trend of global digital transformation, RPA is reshaping new value for the business process of enterprises-through AI tools, and OCR, NLP, ML and other technologies. Robots give “brains” and “eyes”. Provide one-stop intelligent analysis services based on business data generated by RPA projects, including modular robots, business data analysis, etc. This area will become an important development direction of SF’s supply chain in the future.