After years of hype and speculation, artificial intelligence finally left science fiction and became a clear and immediate priority. Artificial Intelligence (AI) is here. Although the prediction that humans will be replaced by intelligent machines always feels a little doomsday, the facts are not so grim and terrifying. Leading companies are adopting a new strategy, that is, actively looking for ways to integrate artificial intelligence into existing work teams in order to obtain transformative business results. This new type of team is defined as a “super team”, a team that “humans + intelligent machines” work together to solve problems, gain insights and create value. This will be the next step in the integration of artificial intelligence into the real world.
These “super teams” are expected to help companies reshape themselves, create new value and meaning, and give employees the opportunity to reshape their careers, helping companies increase their value while enhancing their employability. Some companies still view artificial intelligence as an automated tool to reduce costs. For them, linking artificial intelligence plans with the formation of more effective teams is the first for humans and machines to work together in new and more productive ways. step.
In the “Deloitte Global Human Resources Trends Survey” report, 70% of respondents said that their companies are already experimenting with or using AI. In the Deloitte 2020 Global Technology Leadership Study, more than 1,300 corporate CIOs and senior technical officers stated that the ability to analyze and recognize will be critical to the impact of companies in the next three years.
Under the argument that AI replaces humans, companies are faced with a choice: whether to use artificial intelligence to replace some tasks previously performed by humans, or to use it to help employees. Only 12% of respondents said that companies mainly use artificial intelligence to replace labor, while 60% of companies hope to use artificial intelligence to help rather than replace workers. In addition, most interviewees believe that under the general trend of AI being used, the number of employed people will remain unchanged or even increase.
The bad news is that some data shows that there is a gap in how companies use artificial intelligence to help and expand human capabilities. Companies use artificial intelligence to help employees grow in limited ways. More than half (58%) of the interviewed companies pay more attention to using AI to improve work collaboration and the quality of results, rather than adding value. About a quarter (26%) of companies mainly use AI to increase productivity. Only 16% of the companies surveyed said that they mainly use artificial intelligence to help employees develop insights.
In addition, corporate training investment is also lacking. Only 17% of respondents said that their company is arranging a “significant” investment in re-upgrading skills for employees. This shows that although many companies want to build “super teams”, they have not yet fully considered the specific impact of AI on manpower and how to deal with it.
How can companies unleash the potential of artificial intelligence to use AI to transform jobs, create value and even create new jobs? Experts suggest that companies need to find ways to fully integrate artificial intelligence into their workplaces and teams. Integrating AI into the team is critical to creating value, because the team is the basic unit that accomplishes most of the work in today’s organizations. Deloitte’s 2019 study shows that 65% of institutions believe that it is important to change the organizational model from a functional hierarchy to a team-centric, network-based model. Companies that adopt the team organization model have already tasted the sweetness. 53% of the interviewed companies said that this transformation has significantly improved their performance.
”Super work” is the use of new technology to combine the responsibilities of multiple traditional jobs to expand the scope of work execution. If AI is seen as a means to transform work, then the combination of “human + intelligent machine” is very suitable. For example, a modern warehouse distribution center often employs a small number of people to cooperate with robots to work together; the responsibility of the center manager has changed from simple supervision to a task of judging and deciding when humans and machines will switch between each other. “Technology + Business” professional positions appeared.
”Super team”-combining humans and machines, using their complementary capabilities to solve problems, gain insights, and create value. This framework is based on Thomas? Based on the work of Thomas Malone, he explored how humans and machines can cooperate to reach a new level of intelligence. Ma Long summed up his thoughts on this topic with the phrase “from the person in the cycle to the computer in the team”: create a team in which computers and people use their respective complementary advantages to achieve a common goal .